Zilo Chat · AI chatbot for clinics and hospitals. Your front desk, on duty at 11 pm.

Zilo Chat is an AI chatbot built for clinics and hospitals in India. It sits on your website and answers patients' questions around the clock in six Indian languages, guides them to the right specialist, books appointments, and hands the conversation to your front desk when a person is needed — so fewer enquiries are missed after hours or while your team is busy.

Yes. Patients can book inside the chat — straight into Zilo Practice OS, or into your own hospital system once it is connected from Integrations in your Zilo dashboard. If no booking system is connected, the bot collects the patient's details (with their consent) so your team can call back and confirm.

Think of it as an AI front desk that never goes home, not a replacement for your team. It handles the repetitive questions — timings, doctors, services, directions, booking — and passes anything that needs a person to your staff through the live inbox, with the full conversation attached so the patient never has to repeat themselves.

You paste one short code snippet into your website — it works on WordPress, Wix, a custom HTML site or anything else that lets you add a script. Sites built on Zilo Pages can show it without any code. You also choose exactly which domains (and, optionally, which pages) are allowed to show your chat.

Yes. Every clinic gets a hosted chat page at a shareable link (zilo.care/chat/your-clinic). Put it on your Google Business profile, your WhatsApp Business profile, SMS reminders or a QR code at reception.

Zilo Chat runs on your website and on its own hosted chat page — it is not a WhatsApp bot today. Many clinics add the hosted chat link to their WhatsApp Business profile and auto-replies, so patients who message on WhatsApp can tap through to book.

You populate a knowledge base — upload an FAQ PDF, paste your services list, or enter Q&A pairs directly. The AI is grounded on your KB only and won't fabricate facts outside it. Low-confidence questions get escalated to your team automatically.

Every org has a hard daily budget cap (default ₹500/day, configurable). The system reserves budget atomically before each AI call — once the limit is reached, the bot politely defers to your team instead of charging another rupee. You can monitor live spend on the dashboard.

Yes — but only after phone OTP verification. When a patient asks about their own appointments, prescriptions, or invoices, the bot triggers an inline OTP flow. Only after the OTP succeeds does the bot return the patient's actual records.

English, Hindi, Bengali, Tamil, Telugu, and Marathi out of the box. Knowledge base entries are language-scoped — you can write different answers per language. AI responses match the patient's selected language automatically.

Yes. Three flows ship by default (Find Specialist, Book Appointment, Learn Services), and you can create custom flows through the dashboard with a no-code node editor — message, quick reply, branch, lead capture, handoff to AI, handoff to human, and more.

No. Zilo Chat is designed to never diagnose or recommend treatment. It answers practical questions from your own knowledge base, adds your disclaimer, avoids topics you mark as off-limits, and steers anything clinical to your doctors. Every AI answer is logged in the AI Audit so you can see exactly what a patient was told.

When a staff member is online as a live agent, the patient can ask for a person and the chat is passed to the next available agent in your live inbox. When nobody is online, the patient is asked to leave their details instead, so no one is left waiting for a reply that never comes.

Yes. The bot only knows what you teach it, so a dental clinic, an eye hospital or a multi-speciality hospital each get answers about their own services, doctors and timings. The Find Specialist flow can be edited to match your departments.

Yes. Set your colours, logo, bot name and avatar, welcome message and theme from the dashboard, and preview the result before it goes live.

Yes — one Zilo Chat assistant serves your whole organisation, and you can place it on every branch's website or pages. Add each branch's timings, address and doctors to the knowledge base so patients get the right answer for the branch they ask about.

Zilo Chat plans are listed in the pricing section on this page, and every plan starts with a 14-day free trial with no card required. AI usage is protected by the daily spending cap you set, so there are no surprise bills.