Zilo Chat is the embeddable patient-facing chatbot with scripted booking flows, AI Q&A grounded on your own knowledge base, phone-verified PHI access, and deep integration with the rest of your Zilo Care stack. Zero setup, infinite customisation.
No credit card required · 14-day free trial · Cancel anytime
The challenge
Reception goes home at 7pm. WhatsApp replies happen the next morning. Patients with a question — 'are you open Sunday?', 'when is my appointment?', 'do you treat back pain?' — drop off the site and book at a competitor who answers same-day. Generic chatbots from US vendors don't speak your clinic's data. Practo's bot is walled-garden. You need an AI assistant grounded on your own knowledge base, priced for Indian SMB clinics.
62% of out-of-hours patient inquiries go unanswered until the next business day — 30% of those patients book a competitor instead
Hiring evening receptionist coverage costs ₹15,000+/month and rarely justifies the volume
Generic chatbots (Tidio, Tawk.to) don't know your hours, services, or doctors — and US-priced AI bots cost ₹2,000+/month
Features
Built specifically for Indian healthcare providers — every feature designed around how clinics and hospitals actually work.
Three ready-to-go flows ship out of the box — Find Specialist, Book Appointment, Learn Services. Zero AI cost.
Upload your FAQs, clinic info, and service descriptions. AI answers patient questions using only your data — never hallucinating.
Patients ask 'when is my appointment?' — the bot verifies their phone via OTP before returning any private data.
Set a daily AI spend cap. The system hard-stops at the limit, atomically, server-side. No bill surprises.
English, Hindi, Bengali, Tamil, Telugu, Marathi. Language picker chips are the topmost UI element.
Set tone, forbidden topics, escalation keywords, and confidence thresholds. Full audit log with CSV export.
Getting started
Add <zilo-chat org-slug='your-clinic'></zilo-chat> to any page. Or use the full-page chat at zilo.care/chat/your-clinic.
Upload an FAQ PDF, paste your services list, or type Q&A pairs directly. Multi-language support from day one.
Pick tone, set a daily AI budget, choose escalation keywords. The bot handles 24/7 — escalates the rest to your team.
“Our website used to bounce 38% of visitors after 7pm. Now the bot books appointments for them. We added ₹40,000/month in evening bookings without hiring anyone.”
“I uploaded our FAQ PDF and ten clinic info pages. The bot started answering patient questions in Hindi the same day. Daily AI bill: ₹130. That's nothing.”
“The PHI-gate is brilliant. Patients can ask the bot for their next appointment, verify with an OTP, and get the answer — without calling reception. Reception finally has space for in-clinic patients.”
Who it's for
After-hours patient capture
The majority of patient website traffic happens outside office hours. Zilo Chat books appointments while reception sleeps.
Tier 2 & 3 city clinics
Hindi, Bengali, Tamil, Telugu, Marathi — KB entries and AI responses match the patient's chosen language out of the box.
Multi-specialty practices
The Find Specialist flow asks about symptoms, then recommends the matching specialty and books with the right doctor.
Hospitals
Hospitals use Zilo Chat to answer the same 20 questions thousands of times — hours, departments, emergency contacts, insurance — with one shared knowledge base.
Pricing
14-day free trial on every plan. No credit card required. No lock-in.
Scripted flows only - zero AI cost, unlimited sessions
Full AI Q&A grounded on your knowledge base + live agent inbox
FAQ
You populate a knowledge base — upload an FAQ PDF, paste your services list, or enter Q&A pairs directly. The AI is grounded on your KB only and won't fabricate facts outside it. Low-confidence questions get escalated to your team automatically.
Every org has a hard daily budget cap (default ₹500/day, configurable). The system reserves budget atomically before each AI call — once the limit is reached, the bot politely defers to your team instead of charging another rupee. You can monitor live spend on the dashboard.
Yes — but only after phone OTP verification. When a patient asks about their own appointments, prescriptions, or invoices, the bot triggers an inline OTP flow. Only after the OTP succeeds does the bot return the patient's actual records.
English, Hindi, Bengali, Tamil, Telugu, and Marathi out of the box. Knowledge base entries are language-scoped — you can write different answers per language. AI responses match the patient's selected language automatically.
Yes. Three flows ship by default (Find Specialist, Book Appointment, Learn Services), and you can create custom flows through the dashboard with a no-code node editor — message, quick reply, branch, lead capture, handoff to AI, handoff to human, and more.