Last updated: May 2025
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client”, “you”, or “your”) and Outshade Digital Media Private Limited, a company incorporated under the Companies Act, 2013, with its registered office in India (“Company”, “we”, “us”, or “our”), governing your access to and use of the Zilo Care platform and its associated products and services (collectively, “Services”).
By registering for, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accessing the Services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.
If you do not agree to these Terms, you must not access or use our Services.
Zilo Care provides a modular, cloud-based healthcare practice management platform designed for healthcare professionals and organisations in India and select international markets. Our Products enable healthcare practices to manage appointments, conduct virtual consultations, manage pharmacy operations, obtain specialist second opinions, run patient acquisition campaigns, and manage their online reputation.
Each Product is independently subscribable. Subscribing to one Product does not automatically include access to other Products. We reserve the right to add, modify, or discontinue any Product or feature with reasonable prior notice.
To use our Services, you must:
You are solely responsible for all activity that occurs under your account. We reserve the right to refuse registration or suspend accounts at our reasonable discretion.
Our Services are offered on a subscription basis. Subscription fees are billed in advance on a monthly or annual cycle, as selected at the time of purchase. All fees are stated in Indian Rupees (INR) for Indian customers, with regional pricing available for select international markets.
By providing payment information, you authorise us to charge the applicable subscription fees on each billing date. Failure to maintain a valid payment method may result in suspension or termination of your access to the Services.
We reserve the right to revise pricing with 30 days' prior written notice. Continued use of the Services after a price change constitutes your acceptance of the revised pricing.
Goods and Services Tax (GST) and any other applicable taxes under Indian law will be added to subscription fees where required.
We offer a 14-day free trial for all Products. No credit card or payment information is required to begin a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Services. Data created during the trial period may be accessible after subscribing to a paid plan.
We reserve the right to modify or discontinue the free trial offer at any time without notice. Only one free trial per Organisation is permitted per Product.
You agree not to use our Services to:
We reserve the right to investigate and take appropriate action against any violation, including immediate suspension or termination of access.
All intellectual property rights in the Platform, including its software, design, content, trademarks, and brand elements, are owned by or licensed to Outshade Digital Media Private Limited. These Terms do not grant you any right, title, or interest in our intellectual property.
You retain all ownership rights to the Content you upload to the Platform. By uploading Content, you grant us a limited, non-exclusive, royalty-free licence to process and store your Content solely for the purpose of providing the Services to you.
You represent and warrant that your Content does not infringe the intellectual property rights of any third party.
Your use of our Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
As a healthcare SaaS platform, we act as a data processor for health-related information that your Organisation submits to the Platform. Your Organisation remains responsible for ensuring the lawful collection of consent from patients and staff, and for complying with all applicable healthcare data regulations.
Both parties agree to maintain the confidentiality of the other party's proprietary and business information disclosed under these Terms. This obligation does not apply to information that is or becomes publicly available through no fault of the receiving party, is independently developed by the receiving party, or is required to be disclosed by law or court order.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Services will be uninterrupted, error-free, or completely secure. Planned maintenance windows and unplanned outages may occur. We do not warrant the accuracy or completeness of any information provided through the Platform.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE INDIAN LAW, OUTSHADE DIGITAL MEDIA PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICES.
Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total subscription fees paid by you for the Services in the three (3) months immediately preceding the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless Outshade Digital Media Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the Services in violation of these Terms; (b) any Content you submit to the Platform; (c) your violation of any applicable law or regulation; or (d) any third-party claim arising from your use of the Platform, including claims from your patients or staff.
The Platform may integrate with or link to third-party services, including payment processors, EHR/EMR systems, communication platforms, and insurance systems. Your use of such third-party services is governed by their respective terms and policies. We are not responsible for the availability, accuracy, or practices of any third-party service, and we disclaim all liability arising from your use of such services.
You may cancel your Subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Services until that date. Please refer to our Refund Policy for information on refund eligibility upon cancellation.
We may suspend or terminate your access to the Services immediately and without prior notice if: (a) you materially breach these Terms; (b) we are required to do so by applicable law; or (c) your use of the Services poses a risk to us, our infrastructure, or other users.
Upon termination, your right to access the Services ceases. You may request an export of your Organisation's data within 30 days of termination; thereafter, we may delete your data in accordance with our Privacy Policy and applicable data retention obligations.
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform at least 14 days before they take effect. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cancel your Subscription before the effective date.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of competent jurisdiction in India. Both parties consent to personal jurisdiction in such courts and waive any objection to the laying of venue of any such action.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Outshade Digital Media Private Limited with respect to the Services, and supersede all prior agreements, understandings, or representations.
For any questions or concerns regarding these Terms, please contact us at: