Zilo Reputation Engine · Online reputation management for doctors. Ask every happy patient. Answer every review.

Online reputation management for doctors means tracking what patients say about you on Google and other review sites, asking happy patients to share their experience, and replying to reviews. Zilo Reputation Engine automates the asking, brings Google and Facebook reviews into one inbox, and drafts replies for you to approve.

Ask every patient soon after their visit and make it one tap: send the link on WhatsApp or SMS, or put a QR poster at reception. Google's policies don't allow asking only happy patients or paying for reviews. Zilo Reputation Engine sends a polite ask after completed visits, with a delay you set, and gives every patient the same public review button.

Yes. A short, courteous reply to positive and negative reviews shows patients that someone is listening. Avoid confirming that the reviewer was your patient or discussing their treatment. Zilo Reputation Engine puts every review in one inbox with an AI draft in the reviewer's language, which you edit and post, unless you choose auto-posting.

Yes. Google lets businesses ask customers for reviews, including by sharing a link, but it prohibits paying or rewarding people for reviews and asking only your happiest customers. Zilo Reputation Engine asks every patient after a completed visit, gives everyone the same public review button, and skips patients who have opted out.

Requests go out at a delay you configure per event (typically 24–48h post-visit), respecting quiet hours, with a warm, personalised message — 'How was your visit today?' The same patient is never asked twice for the same visit within 90 days. Patients genuinely appreciate the chance to share feedback when asked thoughtfully.

You're alerted immediately, and the dashboard surfaces suggested response templates personalised to the complaint type. For Google and Facebook, you can post your reply directly from the Zilo dashboard. For Practo and JustDial — which have no reply API of their own — the Zilo Companion browser extension drafts a reply for you right on the platform's own page; you stay logged in there and send it yourself, so nothing is ever posted on your behalf.

Google Business Profile and Facebook are fully automated end-to-end — requests, real-time alerts, and in-dashboard replies. Practo and JustDial reviews are synced in via the Zilo Companion browser extension (or bulk CSV import), since neither platform offers a review API of its own; replies there use the same Companion, drafted by Zilo and sent by you. If a platform important to your practice isn't listed, let us know.

Multi-location management is a core feature, not an add-on. Each location gets its own review campaigns, monitoring, and reporting, while you maintain a consolidated view across the entire group.

No. Every patient sees the same public review button, whatever they said about their visit — on the request message, the QR poster form and in surveys. There is no private-feedback-only path that quietly keeps unhappy patients away from public review sites.

WhatsApp, SMS or email — you pick a channel and a fallback per Ask Rule, along with the delay, quiet hours and a re-ask window. If you choose WhatsApp or SMS before a sender is set up, the rule shows a warning and asks are held until one is connected in the Integrations Hub.

Not unless you decide it should. You choose, per location and star rating, whether AI-drafted replies stay off, wait for your approval, or post automatically. Auto-posting is off by default, only unlocks after you have approved AI drafts yourself, and needs a separate confirmation for 1 to 3 star reviews.

Print a QR poster for your reception desk or a doctor's room. It carries your clinic's name and logo, the location (and doctor, if you choose one) and a QR code that takes the patient straight to leaving a review. Generate as many as you like and reprint any time.

Yes. Reviews, ratings and topics are attributed to each active provider, filterable by time window and location, and the Reputation Score can be viewed for the whole clinic, one branch or one doctor.

One number built from three weighted parts: Reputation (50%) — your average rating, how many reviews you have and how many arrived recently; Sentiment (25%) — how positive the review text reads; and Response (25%) — how many reviews you reply to and how quickly. Click any part to see the numbers behind it.

Yes. Competitor benchmarks show nearby clinics' and hospitals' Google rating and review count next to yours, location by location, and track them over time.

Yes — POST /api/v1/events accepts a business event (appointment completed, visit completed, discharge, invoice paid) in one call, authenticated with your API key; Zilo's rules engine handles timing, consent, and channel selection from there. Full reference: docs/api/v1.md. If your vendor won't build the integration, a CSV export works too — see our Works with your HIS page for what's shipped today.

Yes — an embeddable review widget renders your latest reviews on any page you control, no engineering work required on your side.

Enterprise plans can subscribe to outbound webhooks for review and reply events from the Integrations Hub in your dashboard. A self-serve, key-authed webhook management API is planned but not yet shipped — subscriptions are dashboard-managed today.

Patients — or your clinic on their behalf — can request erasure through our DPDP erasure endpoint, which removes their personal data from Zilo's systems within the statutory window.