Zilo Reputation Engine automates review collection, monitors your online presence across your connected platforms, and builds a referral engine that brings new patients to your door — completely on autopilot.
No credit card required · 14-day free trial · Cancel anytime
The challenge
Happy patients don't naturally write reviews — they mean to, but life gets in the way. Unhappy ones find the time immediately. Without a system to collect reviews automatically, your online reputation is held hostage by the angriest 3% of patients.
Only 3% of satisfied patients leave a review without being asked — vs. 85% of dissatisfied ones
A single 1-star review can cost a clinic up to 22% of prospective patient bookings
Most clinics don't know what's being said about them online until a complaint has already gone viral
Features
Built specifically for Indian healthcare providers — every feature designed around how clinics and hospitals actually work.
The right ask, at the right moment, on the right channel. Reviews flow in without any manual work.
Know what every patient says about you, everywhere, the moment they say it.
Your happiest patients are your best marketing channel. Make it effortless for them to share.
Manage the reputation of every clinic location from a single dashboard.
Getting started
Link your appointment system or upload a patient contact list. We handle everything from here.
Post-visit messages go out at the optimal time. Happy patients leave reviews. Your star rating climbs.
Track your reputation score, respond to reviews, and watch referrals multiply — from one dashboard.
Who it's for
Local clinics
Volume of recent reviews is the #1 factor in local Google search ranking. More reviews = more visibility = more patients finding you first.
Multi-location groups
A single bad experience at one branch can damage your entire brand. Monitor everything centrally, respond fast, and maintain consistency across the group.
Specialty clinics
In specialties where patients research extensively — dentistry, dermatology, psychiatry, fertility — reputation is everything. Be the clinic they find first and trust most.
Pricing
14-day free trial on every plan. No credit card required. No lock-in.
FAQ
Requests go out at a delay you configure per event (typically 24–48h post-visit), respecting quiet hours, with a warm, personalised message — 'How was your visit with Dr. Sharma today?' The same patient is never asked twice for the same visit within 90 days. Patients genuinely appreciate the chance to share feedback when asked thoughtfully.
You're alerted immediately, and the dashboard surfaces suggested response templates personalised to the complaint type. For Google and Facebook, you can post your reply directly from the Zilo dashboard. For Practo and JustDial — which have no reply API of their own — the Zilo Companion browser extension drafts a reply for you right on the platform's own page; you stay logged in there and send it yourself, so nothing is ever posted on your behalf.
Google Business Profile and Facebook are fully automated end-to-end — requests, real-time alerts, and in-dashboard replies. Practo and JustDial reviews are synced in via the Zilo Companion browser extension (or bulk CSV import), since neither platform offers a review API of its own; replies there use the same Companion, drafted by Zilo and sent by you. If a platform important to your practice isn't listed, let us know.
Multi-location management is a core feature, not an add-on. Each location gets its own review campaigns, monitoring, and reporting, while you maintain a consolidated view across the entire group.
Yes — POST /api/v1/events accepts a business event (appointment completed, visit completed, discharge, invoice paid) in one call, authenticated with your API key; Zilo's rules engine handles timing, consent, and channel selection from there. Full reference: docs/api/v1.md. If your vendor won't build the integration, a CSV export works too — see our Works with your HIS page for what's shipped today.
Yes — an embeddable review widget renders your latest reviews on any page you control, no engineering work required on your side.
Enterprise plans can subscribe to outbound webhooks for review and reply events from the Integrations Hub in your dashboard. A self-serve, key-authed webhook management API is planned but not yet shipped — subscriptions are dashboard-managed today.
Patients — or your clinic on their behalf — can request erasure through our DPDP erasure endpoint, which removes their personal data from Zilo's systems within the statutory window.